We learnt what operators needed by working with them.
Nabooki started by building marketplace and booking technology across a range of sectors. But the more we worked inside Australian tourism, the clearer the problem became.
Tour operators were being squeezed from both sides: OTAs taking 15 to 30 per cent for distribution, and then booking software taking another commission on top of every direct booking the operator worked hard to generate themselves. It wasn't a technology problem. It was a commercial model problem.
So we focused. We built booking infrastructure on a simple monthly subscription, with no commissions on direct bookings, so operators can keep what they earn. And we took what we learnt building government marketplace programs and put it into a platform purpose-built for tourism at every scale.

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